Product Support Availability
In addition to the table below, please refer to the Studio-specific and Foundation-specific Product Availability Matrix.
Product Life Cycle
As we release new versions of Winshuttle software, we decommission older versions from support and maintenance. This product life cycle has three phases:
- Full Support starts on the product release date. Customers using products which are fully supported receive customer support for all major and minor releases, and this support covers assistance with debugging script, solution development, and programmatic code fixes. In addition, these customers have access to online help and product training, and they may purchase additional product licenses.
- Limited Support takes effect when Full Support concludes. Customers using a product with limited support receive assistance with debugging script and with solution development, and may access online help and product training; they may also purchase additional product licenses. They do not receive assistance with programmatic code fixes. If customers using a product with limited support require a programmatic code fix, they can upgrade the product (when a newer version of the product has been released).
- Extended Limited Support applies only to Foundation. Customers receive continued limited support, but with an annual cost increase. The cost increase for the first year is 40% more than the limited support period maintenance cost. For the second year, the cost increase is 55% more than the limited support period maintenance cost. And for the third year, the cost increase is 75% more than the limited support period maintenance cost. Customers who upgrade their product version or migrate to another product can avoid this maintenance cost increase.
- End of Life takes effect when Extended Limited Support concludes. For end of life products, product support is discontinued, additional product licenses cannot be purchased, and Winshuttle reserves the right to discontinue online help and product training.
Products and Product Versions: Life Cycle Policies
Studio with Connect or License Management System (LMS)
The product life cycle policy for Studio with Connect or LMS includes Full Support for all major and minor releases for two years from the release date, in addition to one year of Limited Support before the End of Life phase. We will publish life cycle policies for specific product versions on this page going forward.
For example, Studio with Connect version 12.1 receives Full Support for two years from the release date, and receives Limited Support for one additional year after that before the product version becomes End of Life.
Product versions are identified using the following convention: X.Y.Z where X is the major version number, Y is the minor version number, and Z (or a blank/ no number) is the hotfix number. Within this convention, we identify either an individual product version or a range of product versions which includes minor versions and hot fixes.
For support information related to third-party products used with Studio, please see Third-party Products: Support.
Desktop-based Products
This table covers product version life cycles for desktop products when they are used with Connect.
| Product | Version | Release date - Full Support begins |
Limited Support start date |
End of Life start date |
Current support level |
|---|---|---|---|---|---|
| Journal Entry | 6.0 - 9.5 | February, 2017 | March 31, 2018 | December 1, 2021 | Limited Support |
| Studio with Winshuttle Function Module (WFM) |
12.0 | August, 2018 | August 31, 2020 | August 31, 2021 | Limited Support |
| Studio with Winshuttle Function Module (WFM) |
12.1 | May, 2019 | August 31, 2021 | August 31, 2022 | Full Support |
Winshuttle End of Life product list
Server-based Products
Your collective set of Winshuttle products will have the same general life cycle. For version interoperability, please see the Studio - Foundation Compatibility Matrix and the Studio - Evolve Compatibility Matrix.
| Product set | Release date - Full support begins |
Limited Support start date |
Extended Limited Support start date |
End of Life start date |
Current support level |
|---|---|---|---|---|---|
|
Central 10.7:
|
November, 2015 |
December 31, 2019 |
Not applicable | December 1, 2021 | Limited Support |
|
Foundation 10.x |
November, 2015 |
December 31, 2019 |
December 1, 2021 | April 11, 2023 | Limited Support |
| Foundation 11.x:
Workflow 11.1 – 11.4 User Governance 11.1.x – 11.4 SAPIS 11.1.x – 11.2 Composer 11.0.0 – 11.0.3 LMS 11.1 – 11.4 Studio 11.0 – 11.4 WFM 11.0 – 11.3 |
January, 2018 | April 11, 2023 | April 11, 2024 |
July 14, 2026 |
Full Support |
| Foundation 12.0.x:
Composer 12.0 Workflow 12.0 User Governance 12.0 SAPIS 12.0 Studio 12.0 WFM 12.0 |
August, 2018 | August, 2023 | August, 2024 | July 14, 2026 | Full Support |
| Foundation 12.1:
Composer 12.0 Workflow 12.0 User Governance 12.0 SAPIS 12.0 Studio 12.0 WFM 12.0 |
May, 2019 | May, 2024 | May, 2025 | July 14, 2026 | Full Support |
|
License Management
|
June, 2017 | January 31, 2020 | Not applicable | January 31, 2021 | Limited Support |
|
License Management
|
October, 2019 | May 31, 2021 | Not applicable | May 31, 2022 | Full Support |
|
User Governance 11.x
|
January, 2018 | April 13, 2021 | Not applicable | April 13, 2022 | Full Support |
| User Governance 12.0 Studio 12.0 WFM 12.0 |
August, 2018 | July 13, 2021 | Not applicable | July 13, 2023 | Full Support |
| User Governance 12.1 Studio 12.1 WFM 12.1 |
May, 2019 | July 13, 2021 | Not applicable | July 13, 2024 | Full Support |
|
Evolve 20.0
|
April, 2020 | Full Support | |||
|
Evolve 20.1
|
October, 2020 | Full Support | |||
|
Studio Manager 20.0
|
April, 2020 | Full Support | |||
|
Studio Manager 20.1
|
October, 2020 | Full Support |
Winshuttle End of Life product list
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